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Terms of Use

These terms and conditions of use (“Terms of Use “) of the Website (as defined below) between CNC Pathlab (hereinafter referred to as “CNC”) and the users/ registrants of the Website (“You” or Your” or “Yourself” or User “) describe the terms on which CNC offers You access to the Website and the Services (as defined below) through the Website.

PLEASE READ THE TERMS OF USE CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR USE OF THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF THE TERMS OF USE AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. YOUR USE OF THE WEBSITE IMPLIES THAT YOU AGREE WITH THE TERMS OF USE.

  1. General
    •  www.cncpathlab.com (“Website”) is an Internet based portal owned and operated by CNC Pathlab, a diagnostic centre and healthcare services provider located at 2E/ 21, Jhandewalan Road, New Delhi - 110055. Use of the Website is offered to You conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by CNC at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.
       
    • CNC shall not be required to notify You, whether as a registered user or not, of any changes made to the Terms of Use. The revised Terms of Use shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. You are requested to regularly visit the home page www.cncpathlab.com to view the most current Terms of Use. You can determine when CNC last modified the Terms of Use by referring to the “Last Updated” legend above. It shall be Your responsibility to check these Terms of Use periodically for changes. CNC may require You to provide Your consent to the updated Terms of Use in a specified manner before prior to any further use of the Website and the Services is provided on the Website. If no such separate consent is sought, Your continued use of the Website, following changes to the Terms of Use, will constitute Your acceptance of those changes.
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    • By (i) using this Website or any facility or Service provided by this Website in any way; or (ii) merely browsing the Website, You agree that You have read, understood and agreed to be bound by these Terms of Use and the Website’s Privacy Policy available at the homepage, www.cncpathlab.com.
    • CNC agrees to deliver the Services ordered by you only at such locations as per the Order Confirmation Form. CNC shall not be liable to deliver any merchandize or Services purchased by Users for delivery in locations outside India shall not be entertained.
       
  2. Services: The services offered by CNC are listed on the Website from time to time and are subject to change at the sole discretion of CNC or its affiliates (“Services”). The Services are offered to the Users through various modes. The purchase of products and services on the Website shall be governed by the Terms of Payment notified on the Website from time to time (“Terms of Payment”)
     
  3. Eligibility to Use
    • The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the CNC system by CNC for any reason whatsoever. If You do not conform to the above qualification, You shall not be permitted to avail of the Services or use the Website. You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the Services provided by CNC through Your legal guardian in accordance with the applicable laws.
    • CNC reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.
    • You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.
       
  4. User Account, Password, and Security
    CNC makes the Services available to You through the Website only if You have provided CNC certain required User information and created an account (“Account”) through CNC ID and password or other log-in ID and password, which can include a facebook, gmail, yahoo ID or any other valid email ID (collectively, the “Account Information”). The Services may also be subject to procedures for use of the Website, Terms of Payment, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict between the Terms of Use and the Additional Terms, the Additional Terms shall take precedence in relation to that service.
    • The Website requires You to register as a User by creating an Account in order to avail of the Services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify CNC of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. CNCs cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4.2. You may be held liable for losses incurred by CNC or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
    • The Website also allows restricted access to the Services for unregistered Users.
    • You shall ensure that the Account Information provided by You in the Website’s registration form is complete, accurate and up-to-date. Use of another user’s Account Information for availing the Services is expressly prohibited.
    • If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or CNC has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, CNC has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website (or any portion thereof).
       
  5. Pricing Information
    • CNC strives to provide You with the best prices possible on products and services You buy or avail of from the Website. The pricing details for purchase of products and services from the Website are detailed under the Terms of Payment.
    • You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. CNC expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.
    • CNC shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the pre-set limit mutually agreed by CNC with our acquiring bank from time to time.
  6. User Obligations
    • Subject to compliance with the Terms of Use, CNC grants You a non-exclusive, limited privilege to access and use this Website and the Services provided therein.
    • You agree to use the Services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms of Use; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
    • You agree to adhere to all limitations on dissemination, use and reproduction of any materials (such as the product catalogues) that You access on the Website in accordance with Section 7
    • You agree not to access (or attempt to access) the Website and the materials or Services by any means other than through the interface that is provided by CNC. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
    • You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. CNC disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed under Section 17 herein.
    • If Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to: Defame, abuse, harass, threaten or otherwise violate the legal rights of others; Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity; Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword; Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents; Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer; Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website); Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any CNC server, or to any of the Services offered on or through the Website, by hacking, password mining or any other illegitimate means; Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of CNC, including any CNC Account not owned by You, to its source, or exploit the Website or Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website; Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites; Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section. Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website; Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of CNC or other third parties; Conduct or forward surveys, contests, pyramid schemes or chain letters; Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; Violate any applicable laws or regulations for the time being in force within or outside India; Violate the Terms of Use including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere; and Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
    • You agree that You are solely responsible to CNC and to any third party for any breach of Your obligations under the Terms of Use and for the consequences (including any loss or damage which CNC or its affiliates or its vendors may suffer) for any such breach.
    • You agree that CNC may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
  7. Use of Materials
    • Except as expressly indicated to the contrary in any applicable Additional Terms, CNC hereby grants You a non-exclusive, freely revocable (upon notice from CNC), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions: You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms of Use; You may not modify or alter product catalogues or any other materials available on the Website; You may not distribute or sell, rent, lease, license or otherwise make the product catalogues or any other materials available on the Website available to others; and You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.
    • The rights granted to You in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website may be copied or retransmitted unless expressly permitted by CNC.
    • Any software that is available on the Website is the property of CNC or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by these Terms of Use or by the express written permission of CNC.
    • Any purchase of the merchandise or Services from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Services or merchandize purchased is not transferrable to any third party for profit.
  8. Usage Conduct
    • You shall solely be responsible for maintaining the necessary computer equipments and Internet connections that may be required to access, use and transact on the Website.
    • You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
    • You shall use this Website, and any voucher/ coupons purchased through it, for personal, non-commercial use only and shall not re-sell the same to any other person.
    • CNC shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the pre-set limit mutually agreed by CNC with our acquiring bank from time to time.
  9. Intellectual Property Rights
    • The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the Content”) on the Website is owned and controlled by CNC and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
    • The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of CNC or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of CNC, the vendor or the third party that may own the Marks.
    • Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, CNC owns all intellectual property rights to and into the trademark “CNC Pathlab”, and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
    • Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from CNC or thirty party owner of such Content.
  10. Third-Party Content: The Website makes available general third party information such as, product catalogues, lists of authorized dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products and other data from external sources (“Third Party Content”). Similar Third Party Content would also be available to You on the email received by You from CNC. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. CNC does not provide any guarantee with respect to any Third Party Content and CNC shall not be held liable for any loss suffered by You based on Your reliance on or use of such data.
  11. Disclaimer of Warranties & Liability 
    YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
    • THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY CNC ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, CNC MAKES NO WARRANTY THAT (I) THE WEBSITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS OR YOUR USE OF THE WEBSITE OR THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE, SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE; (III) THE QUALITY OF THE WEBSITE, SERVICES OR OTHER MATERIALS WILL MEET YOUR EXPECTATIONS; OR THAT (IV) ANY ERRORS OR DEFECTS IN THE WEBSITE, SERVICES OR OTHER MATERIALS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CNC OR THROUGH OR FROM USE OF THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF USE.
    • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CNC WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. CNC ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
    • CNC WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A CONSEQUENCE OF UNAUTHORIZED USE OF YOUR ACCOUNT OR ACCOUNT INFORMATION IN CONNECTION WITH THE WEBSITE OR ANY SERVICES OR MATERIALS, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. CNC HAS ENDEAVORED TO ENSURE THAT ALL THE INFORMATION ON THE WEBSITE IS CORRECT, BUT CNC NEITHER WARRANTS NOR MAKES ANY REPRESENTATIONS REGARDING THE QUALITY, ACCURACY OR COMPLETENESS OF ANY DATA, INFORMATION, PRODUCT OR SERVICE. CNC SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED FUNCTIONALITIES, THE PROVISION OF OR FAILURE TO PROVIDE FUNCTIONALITIES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, FUNCTIONALITIES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, CNC SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND CNC CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. CNC IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERROR LEADING TO AN INVALID COUPON. CNC ACCEPTS NO LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY INFORMATION PROVIDED TO YOU WHETHER ON BEHALF OF ITSELF OR THIRD PARTIES.
    • CNC SHALL NOT BE LIABLE FOR ANY THIRD PARTY PRODUCT OR SERVICES. THE ADVERTISEMENT AVAILABLE ON E-MAIL OR WEBSITE WITH RESPECT TO THE THIRD PARTY WEBSITE OR THE PRODUCTS AND SERVICES ARE FOR INFORMATION PURPOSE ONLY.
  12. Indemnification and Limitation of Liability
    • You agree to indemnify, defend and hold harmless CNC including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by CNC that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms of Use. Further, You agree to hold CNC harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website, any claim that Your material caused damage to a third party, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.
    • Notwithstanding anything to contrary, CNC entire liability to You under this Terms of Use or otherwise shall be the refund of the money charged from You for any specific voucher or product or service, under which the unlikely liability arises.
    • In no event shall CNC, its officers, directors, employees, partners or suppliers be liable to You, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not CNC has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, Services or materials.
    • The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
  13. Violation of the Terms of Use
    • You agree that CNC may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if CNC determines that You have violated these Terms of Use or Additional Terms. You also agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to CNC, for which monetary damages would be inadequate, and You consent to CNC obtaining any injunctive or equitable relief that CNC deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies CNC may have at law or in equity.
    • You agree that CNC may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or (4) unexpected technical issues or problems.
    • If CNC does take any legal action against You as a result of Your violation of these Terms of Use, CNC will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to CNC.
  14. Termination
    • The Terms of Use will continue to apply until terminated by either You or CNC as set forth below. If You want to terminate Your agreement with CNC, You may do so by (i) not accessing the Website; or (ii) closing Your accounts for all of the Services that You use, where CNC has made this option available to You.
    • CNC may, at any time, with or without notice, terminate the Terms of Use (or portion thereof, such as any individual Additional Terms) with You if: You breach any of the provisions of the Terms of Use, the Privacy Policy or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply with the same); CNC is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful); The provision of the Services to You by CNC is, in CNC’s opinion, no longer commercially viable; CNC has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
    • CNC may also terminate or suspend all or a portion of Your account or access to the Services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular Service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.
    • You agree that all terminations shall be made in CNC’s sole discretion and that CNC shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
    • Notwithstanding the foregoing, these Terms of Use will survive indefinitely unless and until CNC chooses to terminate them.
    • If You or CNC terminates Your use of the Website, CNC may delete any content or other materials relating to Your use of the Website and CNC will have no liability to You or any third party for doing so.
  15. Governing Law
    • These Terms of Use and all transactions entered into on or through the Website and the relationship between You and CNC shall be governed in accordance with the laws of India without reference to conflict of laws principles.
    • You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between You and CNC shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and You hereby accede to and accept the jurisdiction of such courts.
  16. Report Abuse:
    In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Website, please report to CNC customer support.
  17. Privacy Policy:
    The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of CNC in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to You.
  18. Communications:
    You hereby expressly agree to receive communications from CNC by way of SMS, e-mails and other mediums related to the services provided.
  19. Liability
    • Notwithstanding anything in these Conditions to the contrary and save for the liability of the CNC for death and personal injury caused by its negligence, the liability of the CNC under these Conditions (whether by reason of breach of contract, tort, delict or otherwise) shall be limited to the Price paid by the Customer for the relevant Services.
    • In no event shall CNC be liable for any indirect damages including but not limited to, damages for loss of business or revenue, loss of profits or loss of goodwill or other damages consequential upon the same regardless of whether or not CNC has been informed of the possibility of such damages or is negligent.
  20. General Provisions
    • Notice: All notices of CNC will be served by email or by general notification on the Website. Any notice provided to CNC pursuant to the Terms of Use should be sent to CNC customer support
    • Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. CNC’s rights under the Terms of Use are freely transferable by CNC to any third parties without the requirement of seeking Your consent.
    • Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Term of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.
    • Waiver: Any failure by CNC to enforce or exercise any provision of the Terms of Use, or any related right, shall not constitute a waiver by CNC of that provision or right.
  21. Feedback and Information
    Any feedback You provide to this Website shall be deemed to be non-confidential. CNC shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) CNC is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) CNC may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from CNC for the feedback under any circumstances.
  22. CNC reserves the right to decide/alter/change the expiration period of the activities at any time with or without notice.
  • CNC reserves the right at any time, without notice, to add/alter/change/or vary any or all of these terms and conditions or to replace, wholly or in part, with any feature, whether similar to this or not, or to withdraw it altogether.
  • CNC reserves the right to disqualify any customers from the benefits mention herein above. In case of any fraudulent activity, prosecution will be carried out against the concerned customer.

TERMS OF PAYMENT

PRICE

  • The prices of the Services (the “Price”) shall be as set out in the Price List and are correct at the time of entering the information. However, CNC reserves the right to change the Price without prior notice.
  • All Prices quoted are in Indian Rupees(“INR)
  • All Prices quoted are inclusive of all taxes or charges which the Customer shall pay for the services.


PAYMENT AND DELIVERY

  • Unless otherwise agreed in writing by CNC, payment of the full Price (including any GST) and any additional costs (including but not limited to postage /packaging/ carriage costs) will be made by the Customer in full before delivery shall be effected.
  • CNC shall endeavour to provide the Customer with facilities/gateways to pay the Fee through credit card/debit card /Net banking/ UPI/ Payment Wallets (India only).
  • In case of Home Visit/ Home Delivery, Convenience charges will be charged to the customer.
  • It is understood and agreed by the User/Customer that in no event whatsoever, the CNC shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Price shall be the sole responsibility of the User/Customer.
  • CNC reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Services through the Website or any other fee. CNC further reserves the right to alter any and all fees from time to time, without notice.
  • The User/Customer may be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services through the Website. Further, CNC reserves the right to change the Fees upon its sole discretion without any prior notice to the Customers/Users.
  • CNC shall endeavour to release the test report/s to the Customer if so opted for by him/her within [seven] working days, unless it is required otherwise. Please allow the minimum time required for processing as specified for the test. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the day, and the Customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver on the preferred date of delivery but CNC will not be held liable if the delivery does not take place on that day. If the customer has made partial payment against the desired services to be availed, in such circumstances, CNC may not be able to release the test reports due administrative/technical reasons.
  • The test reports may also be displayed on the Website within the prescribed period and You may track the same by entering your Patient ID and Password.


REFUND AND CANCELLATION

  • Whilst every effort will be made to meet the Customer’s individual requirements, CNC shall be under no obligation to accept amendments or cancellation of any order or any part thereof. If cancellation is accepted by CNC, any costs or expenses incurred by CNC up to the date of cancellation and all loss or damage resulting from the cancellation will be paid by the Customer.
  • CNC shall be entitled to cancel any contract(s) with the Customer (subject to refunding the Price previously paid by the Customer) without penalty at any time by giving written notice to the Customer.
  • The Customer can contact us through e-mail id, info@cncpathlab.com in case of cancellation and refund. The refund amount will be sent to the respective debit card/credit card/account from where payment was made and amount will not be refundable by any other mode.